Returns & Exchanges Policy

 

 

At WAX IS DEAD LIMITED, we want you to be fully satisfied with your purchases. This Returns & Exchanges Policy outlines the process for returning or exchanging products. Please read these terms carefully before initiating a return or exchange.

1. Eligibility for Returns/Exchanges

We accept returns or exchanges in the following cases:

 

  • Damaged or Defective Products
    • If items arrive damaged (e.g., broken bottles, leaks) or defective (e.g., product malfunctions), contact us within 7 days of delivery. Provide photos or documentation of the issue for verification.
  • Incorrectly Shipped Items
    • If you receive the wrong product (e.g., incorrect item, wrong quantity), notify us within 7 days of delivery. Include your order number and details of the error.

2. Non – Eligible Items

We cannot accept returns or exchanges for:

 

  • Used or Altered Products
    • Items that have been opened, used, or modified in any way (unless defective).
  • Non – Fault – Related Returns
    • Products returned simply because you “changed your mind” or made a purchasing error (e.g., ordering the wrong item).
  • Expired Returns
    • Requests submitted more than 7 days after delivery.

3. Return/Exchange Process

Step 1: Contact Our Support Team
To start a return or exchange:

 

  • Email us at Michael2RobertMorris@outlook.com with the subject line “RETURN/EXCHANGE REQUEST – [Your Order Number].”
  • Include:
    • Your order number.
    • A detailed description of the issue (e.g., “Damaged bottle,” “Received wrong product”).
    • Photos or documentation (for damaged/defective items).

 

Step 2: Await Approval & Instructions
Our team will review your request within 1–2 business days. If approved:

 

  • We will provide a Return Authorization (RA) number and a return shipping address.
  • For exchanges, we will also confirm the replacement item(s).

 

Step 3: Ship the Product Back

 

  • Package the item(s) securely, including all original packaging, labels, and accessories.
  • Clearly mark the RA number on the outside of the package.
  • You are responsible for return shipping costs, unless the return is due to our error (e.g., defective or incorrectly shipped items—we will reimburse shipping costs in these cases).

 

Step 4: Inspection & Resolution
Once we receive your returned item(s):

 

  • We will inspect them to ensure they meet our return eligibility criteria.
  • For returns: We will process a refund to your original payment method within 3–5 business days (refund timelines depend on your bank or payment provider).
  • For exchanges: We will ship the replacement item(s) within 1–2 business days after approving the return.

4. Refund Details

  • Refunds exclude original shipping costs (unless the return is due to our error).
  • If you paid via credit/debit card, the refund will be credited to the same card. If you paid via other methods (e.g., PayPal), we will refund to the original account.

5. Exchanges for Different Products

If you wish to exchange an item for a different product (e.g., switching to a higher – priced item), you must:

 

  • Follow the return process above.
  • Place a new order for the desired product.
  • We will process the exchange once we receive and approve the returned item.

6. Contact Us

For questions about returns or exchanges, reach out to us at:

 

WAX IS DEAD LIMITED
Email: Michael2RobertMorris@outlook.com
Phone: +44 7429 919618

 

We aim to resolve all issues promptly and fairly. Thank you for your understanding!
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